Conflict Management in Project Management

Conflict management is a tool in project management which is widely used for team performance domain and for;

Conflict Management Techniques

There are many different types of conflict management techniques. Below are a few that are often used in project management: 

Withdrawing

If you've so little on the line in a dispute that no solution will end up benefiting you, you will employ a different approach to avoid interaction. In the event of this withdrawal, abstinence will be the solution.

Smoothing

By following this strategy, the project manager finds areas of agreement, smooths out the situation, and avoids tough conversations. As a result, conflict resolution techniques are also known as accommodating approaches. With this strategy, we can reduce the need for long discussions by dealing with problems swiftly. However, there may be some consequences. You may find yourself in danger of having your leadership position jeopardized by other groups creating an advantage for themselves at your expense.

Compromising

This conflict management strategy advocates considering a compromise for two conflicting perspectives. The strategy is valuable for when each party has equal power. The project manager may employ this technique when there is a need for a temporary solution, or when both parties have equally significant goals. This solution means that all parties are involved, but nobody is really happy.

Forcing

This strategy for conflict management includes agreeing with one party's point of view and taking their side in order to end the argument. The team could be demoralized as a result of this win-lose scenario.

Collaborating

In a collaborative conflict resolution strategy, you discuss the issue with all parties and agree on a solution while considering multiple viewpoints.It is also known as win-win technique and the solution satisfies the concerns of both parties. However, it is a time-consuming technique which is not suitable when there is an emergency.

Comments:

1-Pmrace: I just finished reading your blog post on conflict management, and I must say it hit home for me. In my previous job, I encountered a situation that perfectly illustrated the importance of effective conflict resolution.

Picture this: I was part of a diverse team working on a tight deadline for a critical project. As the pressure mounted, our communication started to falter, and misunderstandings began cropping up. One day, a disagreement between two coworkers escalated into a heated argument during a team meeting. The tension was palpable, and it was clear that if left unaddressed this conflict could seriously jeopardize our project's success.

Thankfully, our team lead stepped in and facilitated a conversation. She created a safe space for both parties to express their perspectives and feelings without judgment. It turned out that the root of the issue was miscommunication and differing expectations. Through open dialogue and active listening we were able to find common ground, clarify misunderstandings, and develop a plan to move forward collaboratively.

What are some effective strategies you recommend for initiating a conversation between conflicting parties, especially when emotions are running high?

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