Project Quality Management Plan

A quality management plan is a document that outlines the requirements, quality standards and quality criteria and describes how the project can attain these requirements.  It can be used in the following performance domains;

How to create a quality management plan?

While creating it first of all, you need to define the quality perception of the customer. Because in project management, quality is not a worldwide standard approach. Contrarily, the features of quality change with the requirements of the customer. Therefore you should meet the quality requirements set by the customer, you should not use your own understanding of quality or you should not force yourself to exceed it dramatically. As part of defining the perception of the customer, you should investigate the performance expectations of the product's functionality.

As the second step, you should define the quality standards and procedures of your organization for this project. Therefore you should define responsibilities. Also, a quality management plan should reflect how to monitor and control quality performance and how to use measurement methods for quality-related data. Therefore quality metrics should be included in the plan for these measurements.

A quality management plan is created one or more times at predefined points of the project. However, since manage quality and quality control are continuous processes, they must be updated throughout the project's life cycle.

The plan quality management process belongs to the planning process group and quality management knowledge area.

In different project management methodologies, project work related to quality is considered as a part of the delivery performance domain. Also, the guidance of building quality into processes and deliveries is an important project management principle.

According to the delivery performance domain, quality requirements are beyond the scope and general requirements of a project. While scope and requirements focus on what to deliver at the end of the project in a concrete way, the quality focuses on the performance level. In most projects levels of meeting the quality requirements are among the completion criteria. 

According to the new approach, quality principle is among 12 project management principles is a special focus should be given to the quality issue.

A project manager who manages a project is responsible for managing by setting realistic and measurable goals and making consistent measurements. Almost all people have an idea of what quality means. But; when considered within the framework of project management terminology, the perception of quality differs slightly from the perception of quality that first came to people's minds. Aware of this difference, "what is quality management?" 

For comprehensive quality management, the requirements of customers should be precisely determined, met, and managed. With effective quality management, all flaws and defects can be captured before emerging as a harmful element to the project.

Quality Management Tools in Project Management

Commonly used tools, techniques, and project management methods in project management differ according to the step where we use them. These steps could be, planning quality, controlling quality, or managing quality.

See Also:

1- Guru 04.06.2021
Quality management is vital for all projects both for PMBOK 6 and PMBOK 7. We already knew this. In a classical approach of project management, should we also follow the classical ways of quality management? Is it more like kaizen, or more statistical quality management. Another thing I wonder is if a quality management system already existed in your organization enough for the project or not. Thanks again. This will be useful in the PMP exam.

2- Jack 07.08.2023
Just finished reading your blog post about the quality management plan in project management, and I must say, the content was quite informative! However, I couldn't help but notice that the text could use some reorganization to make it even more effective. 🤔

To enhance the readability and flow, it might be helpful to start with a clear introduction that highlights the importance of a quality management plan in project success. Then, consider breaking down the key components of the plan, such as quality objectives, metrics, and the roles and responsibilities of team members involved. You could also discuss how the plan will be implemented and monitored throughout the project lifecycle.

Adding subheadings and using bullet points for important details can make the content easier to navigate and understand. Additionally, providing practical examples or case studies 📈 that demonstrate the benefits of a well-executed quality management plan could really drive home the message.

By the way, I'm curious to know: How do you ensure effective communication among project stakeholders to align everyone's understanding of the quality standards set in the management plan? Communication is often a crucial aspect, and I'd love to hear your insights on this!